Customer care

Damaged or incorrect order?

Contact us within 7 days of delivery with your order reference and a description of the problem. Keep photos of the jar, packaging, and any damage; you can send them when we reply.

After reviewing a damaged or incorrect order, we'll offer a replacement or refund. Please contact us before returning anything so we can arrange the next step.

This policy covers damaged and incorrect orders. It does not include a taste guarantee.

Other questions

Use the same contact form for delivery questions or corrections to your order. Include your order reference if you have one, and leave out payment-card details.